FAQ’s

We believe it is important that both our future residents, current residents and their loved ones know everything they need and want to know about our home before committing to staying with us; whatever your question might be, we’re ready, and happy, to answer it.

We’ve compiled a list of the most frequently asked questions we receive and we invite you to have a look. If you have any further questions outside of those listed below, we’d love to speak with you and invite you to get in touch either in person or over the phone.

Care Questions

Yes, we welcome tour visits Monday-Sunday, between the hours of 10:30am and 3:30pm.

Yes. The Care Quality Commission has registered and inspected The Fleet Care Home. The CQC ensures that health and social care services are safe, effective, compassionate, and of a certain standard, whilst encouraging any room for improvement.

It’s a difficult decision to know whether a care home is the right place for you or a loved one. If you’re unsure whether moving into a care home is the right step for you, please contact our staff, who will be happy to offer advice and answer any questions you may have. If your loved one has recently had a fall or illness that has resulted in a lengthy stay in the hospital, it is likely that they will not be able to return to their normal lives at home. If you notice a loved one struggling at home and unable to manage day-to-day responsibilities; this could indicate that your loved one now requires additional support in a secure environment.

Our skilled nursing staff provide individualised care for any health condition. We have adopted the MTD approach to care, in which teams combine the expertise of many specialists to jointly assess, plan, and manage care, proactively supporting residents’ care goals. We work closely with residents and their family to create a detailed and bespoke care plan with an appointed named nurse or key worker to ensure consistency of care. We pride ourselves on the standards of care delivered by our highly trained and motivated team.

Our care is flexible and tailored to each resident. Care plans are reviewed regularly  to ensure that they continue to fulfil residents’ needs and requirements, and are updated as needed. We recognise that health and well-being requirements change over time, therefore our care is tailored to adapt to this. We work with each resident, family and loved ones, to create a personalised care plan that is ideal for them and is adaptable to ensure a comprehensive consistent delivery of care.

Residential Care provides home-from-home setting, live-in accommodation, with supervision 24-hours a day to those who need extra help and support with personal care. Nursing Care provides 24-hour care and support, just as Residential Care, but includes additional assistance from a registered nurse, who is available day and night and administers treatment.

We provide exceptional around-the-clock Residential, Nursing, Respite, and Dementia Care. We work in partnership with residents and their families to develop an individualised care plan, ensuring everyone receives the right level of care for their needs. Individuals with disabilities, those who may require end-of-life care, and those who have additional dependency needs can all be cared for by our very competent and dedicated team.

Care during Covid-19 Questions

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

We encourage residents to take part in visits out of the care home. This could be for a short walk, to attend a place of worship, for education, to attend work or for a longer visit, including an overnight stay to see family and friends.  A risk assessment will be completed by the Home ahead of the visit.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Our dedicated staff has gone above and beyond to guarantee that residents and their loved ones are as safe as possible from COVID-19. Screen dividers, social distancing, PPE, remote visits, sanitising stations, and creating secure premises are among the measures.

Visitors are not required to wear personal protective equipment (PPE). However, in order to ensure the safety of our residents, we respectfully urge that our guests continue to wear facemasks for extra safety precautions.

In line with recent Government recommendations effective from 2nd February 2022, care homes in England will no longer have restrictions as to the number of visitors per resident. In addition to this, you will no longer need to book your visit in advance to see your loved one and you can come at a time that suits you. However, we do ask that if your visiting group is of 3 or more people, that you contact us in advance so we can accommodate you comfortably. Adherence to testing prior to visiting will still be required and evidence of a negative LFT result will need to be given before entering the home. Appropriate guidance for using PPE must be followed at all times whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

 

New residents are required to pass two negative tests prior to their arrival. Following the negative results, all new residents will be placed in isolation for 14 days; nevertheless, we will use this time to help our residents become familiar with the home and the team.

Facilities Questions

Entertainment, in a variety of forms, is always a big hit with our residents. There is regular entertainment such as live music and a visit from the animal farm. We love nothing more than to see resident’s faces light up while performers put on a show.

We have a full-time Activities and Events Coordinator who encourages residents to take part in group activities, such as exercise, bingo, quizzes as well as listening and dancing to music. We’ve also enjoyed opportunities to take part in activities such as flower arranging and pet therapy. In addition to this, our residents love getting outside to enjoy the beautiful, spacious gardens with friends and members of their family. There’s nothing quite like sitting outdoors with a delicious afternoon tea. We are proud to provide the greatest amenities possible for our residents, and The Fleet Care Home is constantly expanding its services.

We have a wonderful Hair Salon where residents are able to enjoy a wide variety of hair treatments from hair cuts to colours, available every Wednesday.

We have multiple dining rooms for residents to eat in, as well as choosing to eat in their own room. We also encourage residents to ask their friends and family to join us for meals, with the option of utilising our private dining space to ensure that lovely memories are made and that special occasions are never missed. Our on-site Chef cooks delicious meals, which cater for all dietary requirements, combining new cuisines and good old family favourites.

A great deal of thought and effort has gone into constructing our facilities for residents to enjoy, as well as a full and varied activity programme that we encourage our residents to participate in. At The Fleet, you’ll find large en-suite bedrooms, spacious dining rooms, a well-stocked library, cosy cinema room, and stunning gardens that stretch across the back of the home. We have a full-time Activities and Events Coordinator who encourages residents to take part in group activities, such as exercise, bingo, quizzes as well as listening and dancing to music.

Finance Questions

All charges related to the signed Care Agreement will be cancelled immediately. Housing costs will be covered for up to ten days after the death, or until the residence has been fully cleaned and cleared of personal items. We understand that this will be a difficult time for family and friends, and you can rest confident that all parties will be treated with dignity at all times.

It is critical that you notify us as soon as possible if you believe you can no longer afford to stay with us due to financial difficulties. We want to be able to help you in any way we can, whether that means looking at different finance options or relocating you to a smaller suite inside the home.

When you pay your initial care home cost and move into The Fleet Care Home, this covers your living quarters, meals, and any activities you participate in while you’re here. This also includes the cost of any alcoholic beverages you drink, as well as hairstyling, beauty treatments and daily newspapers or magazines.

You may be entitled for funding from the local government or the NHS, depending on the severity of your current situation (Funded Nursing Care or Continuing Health Care). Before pursuing any funding sources, whether online or in person via lawyers and other authorised methods that are offered to you by professionals, we highly advise you to seek out independent financial advice.

The cost of your stay is unlikely to change if your circumstances and care plan stays the same. Your overall charge may change if your condition changes and your care plan is modified to account for any additional costs.

Rooms & Suites Questions

Keeping in touch with loved ones is a priority for us. We’ve invested in fantastic technology and high-speed Wi-Fi to ensure that residents can stay in touch with those who matter to them at all hours of the day. We also encourage residents to invite their friends and family to visit, enjoy a dinner together for example, all in the safe and Covid-19 friendly environment.

Residents are strongly encouraged to bring any personal objects or little furnishings to help their room feel just like their own. We’ve seen residents modify their rooms with anything from photographs, to lamps and ornaments and truly make it cosy and comfortable, and a home-away-from-home.

Allowing pets into our home is dependent on any allergies others may have who live at our home. Please get in touch if you would like to discuss your pet requirements in more detail.

Our helpful staff is dedicated to ensuring each new resident settles into their new home, and we will devote as much time and effort as you require to help you feel at home.

All of our luxurious ensuite bedrooms have been beautifully decorated with some having views of the gardens. All rooms are fitted with bedroom furnishings, a profiling bed, television, Wi-Fi, and an en-suite wet room. They also have their own phone point for private calls and a nurse call system for assistance day or night.

Yes. Residents are welcome to stay with us for two weeks, to really get to know our staff and experience what life is like at The Fleet Care Home.

A Warm Welcome Awaits

The Fleet Care Home has been built and designed, entirely with residents in mind. We believe everyone who lives with us should have as much freedom as possible to make their own choices and live their life as they see fit. Our wide range of fantastic facilities enable us to provide a stimulating and active lifestyle for our residents, and our staff works tirelessly to provide the highest quality of care, ensuring that each person has all they need to live a fulfilling life. It’s important to us that our home feels like home right from the beginning and our admissions process is informative, relaxed and free from any unnecessary stress or anxiety; a warm welcome awaits you at The Fleet Care Home.