FAQ’s

We believe it is important that both our future residents, current residents and their loved ones know everything they need and want to know about our home before committing to staying with us; whatever your question might be, we’re ready, and happy, to answer it.

We’ve compiled a list of the most frequently asked questions we receive and we invite you to have a look. If you have any further questions outside of those listed below, we’d love to speak with you and invite you to get in touch either in person or over the phone.

Care Questions

Yes, we welcome tour visits Monday-Sunday, between the hours of 10:30am and 3:30pm.

Yes. The Care Quality Commission has registered and inspected The Fleet Care Home. The CQC ensures that health and social care services are safe, effective, compassionate, and of a certain standard, whilst encouraging any room for improvement.

It’s a difficult decision to know whether a care home is the right place for you or a loved one. If you’re unsure whether moving into a care home is the right step for you, please contact our staff, who will be happy to offer advice and answer any questions you may have. If your loved one has recently had a fall or illness that has resulted in a lengthy stay in the hospital, it is likely that they will not be able to return to their normal lives at home. If you notice a loved one struggling at home and unable to manage day-to-day responsibilities; this could indicate that your loved one now requires additional support in a secure environment.

Our skilled nursing staff provide individualised care for any health condition. We have adopted the MTD approach to care, in which teams combine the expertise of many specialists to jointly assess, plan, and manage care, proactively supporting residents’ care goals. We work closely with residents and their family to create a detailed and bespoke care plan with an appointed named nurse or key worker to ensure consistency of care. We pride ourselves on the standards of care delivered by our highly trained and motivated team.

Our care is flexible and tailored to each resident. Care plans are reviewed regularly  to ensure that they continue to fulfil residents’ needs and requirements, and are updated as needed. We recognise that health and well-being requirements change over time, therefore our care is tailored to adapt to this. We work with each resident, family and loved ones, to create a personalised care plan that is ideal for them and is adaptable to ensure a comprehensive consistent delivery of care.

Residential Care provides home-from-home setting, live-in accommodation, with supervision 24-hours a day to those who need extra help and support with personal care. Nursing Care provides 24-hour care and support, just as Residential Care, but includes additional assistance from a registered nurse, who is available day and night and administers treatment.

We provide exceptional around-the-clock Residential, Nursing, Respite, and Dementia Care. We work in partnership with residents and their families to develop an individualised care plan, ensuring everyone receives the right level of care for their needs. Individuals with disabilities, those who may require end-of-life care, and those who have additional dependency needs can all be cared for by our very competent and dedicated team.

Care during Covid-19 Questions

You are welcome to take your loved one out though at this current time additional measures are in place to protect your loved one, our other residents and staff.  All trips out of the home must be pre-arranged and a risk assessment will be completed by the home. Upon returning to the home, your loved one will be LFT tested daily for two weeks. Please note that isolation may be required during this period should there be a positive or inconclusive LFT result whilst a PCR test is sought. This will be determined by the care home.

Effective as of the 15th December, every resident is enabled to be supported by 1 essential care giver who will be able to visit their loved one more often and who will be vitally important in supporting their health and wellbeing. The essential care giver does not count towards the limited of 3 nominated visitors per resident and they will be allowed to visit their loved one during periods of isolation or if there is an outbreak. The essential care giver must be double vaccinated, take a weekly PCR test and a minimum of 3 LFT’s a week, all returning negative responses. Although not mandated we strongly recommend that the essential care giver has also had their booster jab to provide protection for themselves, their loved ones, our other residents and staff.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

Our dedicated staff has gone above and beyond to guarantee that residents and their loved ones are as safe as possible from COVID-19. Screen dividers, social distancing, PPE, remote visits, sanitising stations, and creating secure premises are among the measures.

Visitors are not required to wear personal protective equipment (PPE). However, in order to ensure the safety of our residents, we respectfully urge that our guests continue to wear facemasks for extra safety precautions.

In line with new social care regulations enforced by the Government effective 15th December, care home residents will be allowed one essential care giver and a further three nominated people who can visit. All visits must be pre-booked and visitors should be tested using a rapid lateral flow test on the day of their visit and produce a negative COVID-19 result prior to their arrival. Testing is used to reduce the risk of COVID-19 entering a care home, but it does not mean there is no longer any risk. Visitors must adhere to PPE guidance and follow all other infection prevention and control measures.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly. 

All residents and staff have been actively encouraged to have their vaccinations including the booster jab, although the decision to acquire the vaccine is ultimately up to each individual resident. As of the 15th December, staff LFT testing will be increased to daily and PCR testing weekly. Residents are tested regularly.

New residents are required to pass two negative tests prior to their arrival. Following the negative results, all new residents will be placed in isolation for 14 days; nevertheless, we will use this time to help our residents become familiar with the home and the team.

Facilities Questions

Entertainment, in a variety of forms, is always a big hit with our residents. There is regular entertainment such as live music and a visit from the animal farm. We love nothing more than to see resident’s faces light up while performers put on a show.

We have a full-time Activities and Events Coordinator who encourages residents to take part in group activities, such as exercise, bingo, quizzes as well as listening and dancing to music. We’ve also enjoyed opportunities to take part in activities such as flower arranging and pet therapy. In addition to this, our residents love getting outside to enjoy the beautiful, spacious gardens with friends and members of their family. There’s nothing quite like sitting outdoors with a delicious afternoon tea. We are proud to provide the greatest amenities possible for our residents, and The Fleet Care Home is constantly expanding its services.

We have a wonderful Hair Salon where residents are able to enjoy a wide variety of hair treatments from hair cuts to colours, available every Wednesday.

We have multiple dining rooms for residents to eat in, as well as choosing to eat in their own room. We also encourage residents to ask their friends and family to join us for meals, with the option of utilising our private dining space to ensure that lovely memories are made and that special occasions are never missed. Our on-site Chef cooks delicious meals, which cater for all dietary requirements, combining new cuisines and good old family favourites.

A great deal of thought and effort has gone into constructing our facilities for residents to enjoy, as well as a full and varied activity programme that we encourage our residents to participate in. At The Fleet, you’ll find large en-suite bedrooms, spacious dining rooms, a well-stocked library, cosy cinema room, and stunning gardens that stretch across the back of the home. We have a full-time Activities and Events Coordinator who encourages residents to take part in group activities, such as exercise, bingo, quizzes as well as listening and dancing to music.

Finance Questions

All charges related to the signed Care Agreement will be cancelled immediately. Housing costs will be covered for up to ten days after the death, or until the residence has been fully cleaned and cleared of personal items. We understand that this will be a difficult time for family and friends, and you can rest confident that all parties will be treated with dignity at all times.

It is critical that you notify us as soon as possible if you believe you can no longer afford to stay with us due to financial difficulties. We want to be able to help you in any way we can, whether that means looking at different finance options or relocating you to a smaller suite inside the home.

When you pay your initial care home cost and move into The Fleet Care Home, this covers your living quarters, meals, and any activities you participate in while you’re here. This also includes the cost of any alcoholic beverages you drink, as well as hairstyling, beauty treatments and daily newspapers or magazines.

You may be entitled for funding from the local government or the NHS, depending on the severity of your current situation (Funded Nursing Care or Continuing Health Care). Before pursuing any funding sources, whether online or in person via lawyers and other authorised methods that are offered to you by professionals, we highly advise you to seek out independent financial advice.

The cost of your stay is unlikely to change if your circumstances and care plan stays the same. Your overall charge may change if your condition changes and your care plan is modified to account for any additional costs.

Rooms & Suites Questions

Keeping in touch with loved ones is a priority for us. We’ve invested in fantastic technology and high-speed Wi-Fi to ensure that residents can stay in touch with those who matter to them at all hours of the day. We also encourage residents to invite their friends and family to visit, enjoy a dinner together for example, all in the safe and Covid-19 friendly environment.

Residents are strongly encouraged to bring any personal objects or little furnishings to help their room feel just like their own. We’ve seen residents modify their rooms with anything from photographs, to lamps and ornaments and truly make it cosy and comfortable, and a home-away-from-home.

Allowing pets into our home is dependent on any allergies others may have who live at our home. Please get in touch if you would like to discuss your pet requirements in more detail.

Our helpful staff is dedicated to ensuring each new resident settles into their new home, and we will devote as much time and effort as you require to help you feel at home.

All of our luxurious ensuite bedrooms have been beautifully decorated with some having views of the gardens. All rooms are fitted with bedroom furnishings, a profiling bed, television, Wi-Fi, and an en-suite wet room. They also have their own phone point for private calls and a nurse call system for assistance day or night.

Yes. Residents are welcome to stay with us for two weeks, to really get to know our staff and experience what life is like at The Fleet Care Home.

A Warm Welcome Awaits

The Fleet Care Home has been built and designed, entirely with residents in mind. We believe everyone who lives with us should have as much freedom as possible to make their own choices and live their life as they see fit. Our wide range of fantastic facilities enable us to provide a stimulating and active lifestyle for our residents, and our staff works tirelessly to provide the highest quality of care, ensuring that each person has all they need to live a fulfilling life. It’s important to us that our home feels like home right from the beginning and our admissions process is informative, relaxed and free from any unnecessary stress or anxiety; a warm welcome awaits you at The Fleet Care Home.